MetLife Gulf partners with Munich Re Automation Solutions to support ongoing digital transformation

MetLife Gulf has partnered with Munich Re Automation Solutions implementing ALLFINANZ to enable life insurance brokers, agents, and Bancassurance partners to provide a more streamlined service to their customers in Bahrain, Kuwait, Qatar, United Arab Emirates (UAE) and Oman.

This partnership places ALLFINANZ at the core of MetLife Gulf’s new Global Sales and Servicing Platform, M Power, which redefines the sales experience through advanced digital capabilities and enables sales teams to better manage the onboarding process and provide the best service to their customers.

In particular, MetLife Gulf’s use of ALLFINANZ will enable its life insurance brokers, agents, and Bancassurance partners to provide a faster and more efficient life insurance application experience to their customers, eliminating the need for unnecessary repeated interactions. Leveraging the underwriting software, they can retrieve all necessary consumer information required to provide a proposal within 24 hours, after a single conversation, reducing barriers to sale and improving customer experience.

Dimitris Mazarakis, General Manager MetLife Gulf, comments: “MetLife is committed to simplifying interactions with our customers through innovation and digitalisation. We look forward to continuing our partnership with Munich Re Automation Solutions and enhancing our levels of service for our customers in the Gulf.”

The wider financial services industry is evolving and progressively shifting from paper to digitised processes. Munich Re Automation Solutions’ provision of its digital underwriting software further reaffirms this evolution within the insurance industry, as customer-centricity becomes increasingly essential for life insurance companies.

Paul Donnelly, Executive Vice President EMEA at Munich Re Automation Solutions, says: “The shift from paper-based processes to digital is the way forward globally and our partnership with MetLife will cements our position as a key proponent for this. We’re committed to helping make life insurance processes as seamless as possible in the region. ALLFINANZ will provide intermediaries with capabilities to have one-and-done conversations with customers instead of multiple forms and questionnaires, allowing them to work swiftly and respect their customers’ time.”

_{Source: Munich Re Automation Solutions enters partnership with MetLife Gulf - Reinsurance News}