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Call us: +971 4 415 4555
MetLife Customer Care
We're here to help. Select the contact option that best matches your policy type.
Life Insurance, Savings and Protection Plans
Call Center Hours: Sunday to Friday | 8:00 AM – 5:00 PM
Within UAE (Toll Free): 800-METLIFE (800-6385433)
Outside UAE: +971 4 415 4555
Email: CustomerServices.gulf@metlife.com
Medical Insurance provided by your employer
Call Center is available 24 X 7
Within UAE (Toll Free): 800-BENEFITS (800-23633487)
Outside UAE: +971 4 568 7309
Email: CustomerService@metlife.metnotices.com
Not sure which option applies to you?
Please have your policy number ready and contact 800-6385433 (or +971 4 415 4555 from outside UAE).
Our representatives will be happy to direct your inquiry to the appropriate support channel.
Our call center contact timings are from Sunday to Friday from 7am to 5pm
Handled by MetLife Contact Center for Group medicals policy
Qatar Toll Free Number: 800-9711
International: +971 4 415 4555
Customer care email: CustomerCare.QA@metlife.metnotices.com
Providers call for eligibility or preapproval: 800 9711
Handled by MetLife Contact Center for non-DtC products retail product (face-to-face sales channel)
Toll Free Number: 800 9711
International: +971 4 415 4555
Customer care email: CustomerServices.gulf@metlife.com
Handled by MetLife Contact Center for DtC products retail product
Contact number: 800 8485
Customer care email: CS_DMGulf@metlife.com
Our call center contact timings are from Sunday to Friday from 7am to 5pm
Handled by MedNet Bahrain for Group medicals policy
Bahrain Toll Free Number (Available 24/7): 80001801
International (Available 24/7): +973 17536631
Customer care email: CustomerCare.BH@metlife.metnotices.com
Providers call for eligibility or preapproval: +973 17566175
Handled by MetLife Contact Center for non-DtC products retail product (face-to-face sales channel)
Toll Free Number: 800 08033
International : +971 4 415 4555
Customer care email: CustomerServices.gulf@metlife.com
Our call center contact timings are from Sunday to Friday from 7am to 5pm
Handled by MetLife Contact Center for Group medicals policy
Kuwait Toll Free Number: 22089333
International: +965 2 2089333
Customer care email: CustomerCare.KW@metlife.metnotices.com
Providers call for eligibility or preapproval: +965 2 2089333
Handled by MetLife Contact Center for non-DtC products retail product (face-to-face sales channel)
Toll Free Number: 22089333
International: +965 2 2089333
Customer care email: CustomerServices.gulf@metlife.com
Our call center contact timings are from Sunday to Friday from 8am to 5pm
Handled by MedNet Oman for Group medicals policy
Oman Toll Free Number (Available 24/7): 800-MCARE (800-62273)
International (Available 24/7): +968 24565641
Customer care email: CustomerCare.OM@metlife.metnotices.com
Providers call for eligibility or preapproval: +968 24821054
Handled by MetLife Contact Center for non-DtC products retail product (face-to-face sales channel)
Toll Free Number: 800 70708
International: +971 4 415 4555
Customer care email: CustomerServices.gulf@metlife.com
Handled by MetLife Contact Center for DtC products retail product
Contact number: 800 00700
Customer care email: CS_DMGulf@metlife.com
For existing policy inquiries please click here.
If a query relating to your policy is not submitted using the correct form, you may experience a delay in our response.